Aura Richmond

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Policies

Reservations

We recommend that you make your spa reservations at least 24 hours in advance

as space is limited. Reservations can be made by calling the Spa Concierge at

804.622.6000, from within the hotel at extension 7189 or you may book online.

A credit card is required to secure your appointment.  If you have any special

physical or medical considerations, please notify the spa so that we can best

prepare for your treatment.

 

Arrival

Please arrive at least 15 minutes prior to your treatment to allow time for check-in

and preparation for your service. If you are delayed in your arrival, please remember

that your service will end at its original time to avoid inconveniencing other guests.

 

Valet Parking

Complimentary valet parking is available at the hotel when visiting Aura Spa & Salon.

 

Amenities

As a guest at Aura Spa & Salon we invite you to enjoy our indoor pool, hot

tub & sun deck.

 

Service Charges

As a convenience, an automatic 20% service charge is added to all services which

include a 15% gratuity for the service provider(s). Our Guests have the right to adjust

gratuities as they see fit.

 

Cancellations & Late Arrivial Policy

Because your spa appointments are reserved specifically for you, a 3-hour notice

is required for cancellations and changes for individual appointments. Cancellations

not made within 3-hours of your treatment time will be charged 50% of the treatment

rate, while no-shows are charged 100%. These fees will be assessed on the credit

card used to secure your appointment.

 

Unfortunately, late arrivals may not receive an extension of scheduled treatments so

as not to inconvenience other spa guests.

 

Dress

Special attention to draping is practiced during all treatments for your comfort and

privacy. During your visit you will be provided with a robe and slippers. Lockers are

available in the dressing room for your personal belongings. Please do not bring jewelry

or other valuables to the spa. Aura Spa & Salon does not assume any liability for the

loss of personal items.