We recommend that you make your spa reservations at least 24 hours in advance
as space is limited. Reservations can be made by calling the Spa Concierge at
804.622.6000, from within the hotel at extension 7113 or you may book online.
A credit card is required to secure your appointment. If you have any special
physical or medical considerations, please notify the spa so that we can best
prepare for your treatment.
Please arrive at least 15 minutes prior to your treatment to allow time for check-in
and preparation for your service. If you are delayed in your arrival, please remember
that your service will end at its original time to avoid inconveniencing other guests.
Complimentary valet parking is available at the hotel when visiting Aura Spa & Salon.
As a guest at Aura Spa & Salon we invite you to enjoy our indoor pool, hot
tub & sun deck.
As a convenience, an automatic 20% service charge is added to all services which
include a 15% gratuity for the service provider(s). Additional gratuities are optional.
Because your spa appointments are reserved specifically for you, a 3-hour notice
is required for cancellations and changes for individual appointments. Cancellations
not made within 3-hours of your treatment time will be charged 50% of the treatment
rate, while no-shows are charged 100%. These fees will be assessed on the credit
card used to secure your appointment.
Unfortunately, late arrivals may not receive an extension of scheduled treatments so
as not to inconvenience other spa guests.
Special attention to draping is practiced during all treatments for your comfort and
privacy. During your visit you will be provided with a robe and slippers. Lockers are
available in the dressing room for your personal belongings. Please do not bring jewelry
or other valuables to the spa. Aura Spa & Salon does not assume any liability for the
loss of personal items.