FAQs & Spa Etiquette

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FAQs

Indulge in wellbeing at Aura Spa.  Incorporating therapeutic services, herbal botanicals, hydrotherapy, and Chromatherapy ( or color therapy), to bring balance and positive energy to the body. A space that includes five luxurious treatment rooms, tailored to the needs of each guest to restore vitality and leave your Aura radiant.

Services

Massage (including couple’s and prenatal massage)
Facials
Body Treatments
Nail Services
Hair Services

Location

Located inside the Hilton Richmond Hotel & Spa at 12042 West Broad Street, Richmond  VA.  Our spa is open to hotel and non-hotel guests.
 

Product

FarmHouse Fresh, Privai, SpaRitual and CND
 

Membership

Aura Spa is pleased to offer a month-to-month membership program, the A-List.  To learn more visit our A-List Membership page or contact the spa directly.

Loyalty Rewards

Aura is pleased to offer our guests the opportunity to join our Loyalty Rewards program.  This program is built around guest’s earning exclusive savings and even free services the more they visit the spa.  It costs nothing to join.  Visit Aura Spa and Salon in person to become a member of our Loyalty Rewards program.

Gift Certificates

Aura Spa gift certificates are the perfect gift for any occasion. Available in any denomination, they may be purchased in person at the spa or over the phone.

Spa Etiquette

Appointments and Reservations

Book your Spa Appointment by contacting our Spa Concierge at 804.622.6000, or email us your request online. A credit card or hotel confirmation number is required to secure your appointment.


Cancellations

Treatment times are reserved especially for you.  We kindly request that cancellations or changes to your appointment be made at least 24-hours in advance for single services and 48-hours in advance for multiple services. A charge totaling 100% of the treatment cost will be applied to your credit card for failure to follow this policy.


Parking and Arrival

Aura Spa is pleased to offer complimentary valet and garage parking.  Please arrive at least 15-minutes prior to your scheduled appointment time to allow for check-in and preparation for your service.


Late Show

As a courtesy to other clients, if you arrive late you will receive the remaining time of your appointment.  The full treatment price will apply.

QUIET, PLEASE

Please turn off cell phones upon check-in at Aura Spa & Salon and speak softly. We are a haven for all those coming here to relax and enjoy a tranquil and stress reducing experience.

CHILDREN

To maintain a serene atmosphere, we ask that you not bring children to Aura Spa & Salon. We do, however allow children to enjoy certain spa services under the following guidelines; children under 18 must be accompanied by an adult and all children under the age of 18 must have an adult sign their initial consultation form. It is the adults responsibility to monitor the child’s behavior.


Service Charge

For your convenience, a 20% service charge will be added to all spa services and charged at check-out.


Dress, Facilities and Personal Property

During your visit, you will be provided with a robe and slippers and will have access to the indoor pool, whirlpool, fitness center and outdoor patio.  Lockers are available for your personal belongings; however, we do not have personal showers, steam room or sauna. Please do not bring or leave valuables in the facility or lockers.  We are not responsible for any theft or loss of personal property, including jewelry or other personal items.